As well as I package your orders sometimes accidents happen, before either a refund is given or a replacement sent I do require photographic evidence of the breakage.
Refunds or Replacements will only be given upon reciept of photographic evidence and upon notification of breakage or mistakes within 28 working days from the date of dispatch, refunds only include the cost of your product not shipping.
I simply cannot accept refunds or returns on personalised goods, unless your product is damaged.
I accept no responsibility if you have misspelt a name or a word in your message, although I do try my very best to confer with you that spellings are correct.
It takes me a maximum of 15 Working days to make any one item, (I have a day job and children), and can be an additional 5 days on top of this to get to you.
All of my items are handmade and so will differ from the photos seen in my shop, they are handmade specifically for you and no two will ever be alike.
All items are sent 1st class Royal Mail unless otherwise specified, please allow 10 days after dispatch date for arrival
All photos sent in for personalisation purposes will be disposed of once the order is complete and has arrived with you
Your photos will in no circumstances be shared with any third parties
No Refund policy on personalised pegs unless they arrive damage, proof of damage will be needed upon request
Pimped Up Pumps
No refunds on customised shoes unless they are faulty, responsibility for correct sizing is that of the customer
Refunds available on faulty products, proof required
It is recommended that a high quality Waterproofing spray be applied every few weeks
Liability will not be held to the seller for inproper use or excessive washing, whilst our pumps are fully usable it is advised that they be used for special occasions and light use rather than a ramble through the woods